Returns and Exchanges 

We want you to love your new KOUKOU KID product. If you are unhappy with your order, we will gladly accept returns for non custom orders. We offer full refunds within 15 days and store credit or exchanges within 30 days of the receipt of the delivered product, as indicated by courier notification. All sale items, personalized styles and custom orders are FINAL SALE and may not be canceled, returned or exchanged. 

We offer a complimentary 90-day limited warranty on all our fine jewelry purchases. This warranty includes any quality issues that come from a manufacturing defect, including: loose diamonds or loose prongs, missing diamond stones, broken clasps and/or broken chains.